FREE RETURNS

At Maria Battaglia, we understand that buying jewelry online can be a cause for concern, even with our bespoke customer service. To give you absolute peace of mind, we offer the option to return your jewelry for a refund within 30 days from the date of receipt.

Return Options

1. Standard Return: If you are not fully satisfied with your jewelry, you can return it for a refund.

2. Exchange: If the jewelry does not meet your expectations, you have the option of exchanging it for another model available on our online site.

Return Conditions

All orders delivered within the European Union are eligible for our 30-day return guarantee, subject to the following conditions:

• No request for resize of the jewel must have been made before.

• The jewelry must be in perfect condition, unworn.

• The ribbon attached to the jewelry must be intact, having never been removed.

• Previous orders must not have been returned as standard.

• In case of orders that include multiple pieces of jewelry, the standard return policy only applies to one piece of jewelry in order to avoid abuse.

• The package must be returned within 30 days of receipt, as evidenced by the date of the postmark.

If these conditions are met, our customer service will carry out a final check and approve your return in the process.

For jewelry delivered to the DOM-TOM, returns and exchanges are also possible, but processing them may take longer and incur additional customs fees. We recommend that you contact our customer service with any questions.

Our commitments

1. Free: Our 30-day return service is completely free, and we cover the return shipping costs.

2. Insurance: The package you return to us is automatically insured through our shipping partner. So you don't need to take out additional insurance. Just be sure to keep the packing slip as proof of the jewel's return.

Return Procedure

For detailed instructions on how to return your jewellery, please contact one of our customer advisors by phone at +334 95 38 94 27 or by e-mail at [email protected]. Our team is on hand to guide you every step of the way.